Refund & Returns Policy

Our Commitment

At Marvels Luxury Wear, we are dedicated to delivering high quality fashion products and ensuring customer satisfaction with every purchase. If for any reason your order does not meet your expectations, we are happy to assist you with a return or exchange, subject to the terms outlined below.

Eligibility for Returns & Exchanges

To qualify for a return or exchange, the following conditions must be met:

  • Items must be returned within 7 days of delivery.

  • All items must be in their original condition, meaning:

    • Unworn

    • Unwashed

    • Free from stains, odors, or damage

    • With all original tags and packaging intact

Marvels Luxury Wear reserves the right to decline returns that do not meet these conditions.

How to Initiate a Return

To begin the return process:

  1. Contact our support team within the 7 day return window.

  2. Provide your order number and a brief reason for the return.

  3. Our team will guide you through the next steps and return instructions.

Please note that return shipping costs may be the responsibility of the customer unless the item received was defective, damaged, or incorrect.

Refund Process

Once your returned item has been received and inspected:

  • You will be notified of the approval or rejection of your refund.

  • Approved refunds will be processed within 5 to 7 business days.

  • Refunds will be issued to your original payment method.

Please note that processing times may vary depending on your bank or payment provider.

Non Returnable Items

The following items are not eligible for return or refund:

  • Items marked as “Sale” or “Final Sale”

  • Any item that does not meet the return conditions stated above

Damaged or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, please contact us immediately with:

  • Clear photos of the item

  • Your order details

  • A brief explanation of the issue

Our team will review the issue and resolve it as quickly as possible.

Contact Us

For all return, exchange, or refund inquiries, kindly contact our support team using the details below:

Email: admin@marvelswears.ng
Phone: 08168598444, 08134398181, 08146844211

Store Address:
Taiwo B Plaza, Mandilas, Lagos Island.

We appreciate your trust in Marvels Luxury Wear and remain committed to providing you with a premium shopping experience.